I had that problem initially as well. It was really strange. It took me forever to establish contact to where I could move forward. I could not reach anyone who would help me. My admissions POC would not respond to phone calls or email. In frustration I finally started googleing to find the dean of the nursing program and sent an email to the dean. That seemed to fix the problem and since then the interaction experience with WGU has been outstanding. They will assign you a mentor that stays in constant contact. I highly recommend the program.