I'm sorry you are presently unhappy at the hospital. I work for Baycare HomeHealth and I am very happy(most times). It is true that satisfaction is currently the focus in delivering care for all agencies and settings, however as a supervisor, QUALITY of care is #1 in our office. I think that if you deliver quality care you will in fact have a high level of patient satisfaction. There are times when it is so frustrating though because some patients/families are just never happy. Their expectations are sometimes unacheivable. All we can do, is do our best, everyday. We do pay much more then $17.00 hour.:>) I hope you find where you need to be and good luck with the baby.