1. You have to be resourceful because there will never be enough supplies stocked. 2. Don't take rudeness personal. A rude patient or family member will be that way no matter who is their nurse and it's usually just out of anxiety. 3. Don't believe the previous shift when they say the confused patient was no trouble for them. These patients are usually nice people, but be prepared for anything. 4. There won't always be CNAs scheduled, or they may be overwhelmed by a huge patient load. So don't act like you're above cleaning patients, too, and always show them appreciation. 5. Don't lose your compassion for patients no matter what. I've seen rude patients calm down apologize for their behavior and start being nice. I've had a call button abuser code and it felt just as bad as any other code I've responded to. And on every shift, there's always at least one patient that will love you for taking care of them.