Hi everyone,
Need advice. I recently went back to bedside and started working for an agency. I've worked at several nursing facilities with no issues. Today, I got a text message from a facility stating -"we will need you to come back in and chart on a patient or we won't be hiring you for anymore shifts." Brief background and I'm sure everyone here knows how it works at facilities. You go in, get report and that's about it. No orientation, no folder being handed to you stating these are the expectations that you need to complete. So going back to my story, I was not told to chart on this particular resident so I didn't. I did, however, chart on the ones that had a change in condition that day. Being new to bedside again, I am still very unfamiliar with policies including who are we charting on that day and that shift etc etc. I guess my point is, I did not need to be threatened and talked to in such a manner just so I would return and chart. All I needed was a friendly text stating that I missed a chart and I needed to return. Why is there a need for a threat? Why be rude and unprofessional? It just leaves a bad taste. Who wants to go back to a facility if you're going to be treated in such a way? So going to my question...I would like to file a complaint but don't know where to start. Thoughts? Advice? Thank you so much!