Sorry to hear that but I'm not surprised. Ohio is full of surprisingly incompetent people. You'll find that out on a daily basis once you move here. Customer service is not their forte. I experienced that when I landed at Cleveland airport. If there's a way to resend your CES, you should do it. Same thing happened to me. I moved from California to Ohio. I had to call them and they found my papers on someone's desk. Their excuse was the person who had my papers went on maternity leave. This was 5 years ago. But as soon as they have my papers, it was expedited quickly and they communicated consistently.