I have read the book "Games Criminals Play.." I have worked as a mental health nurse in our parish jail for the last 6 years and although the book tends to lean more towards the side of corrections, it is a great book and still a great deal that nurses can learn about inmate behavior. One thing I realized once I read it, is that inmate behavior is universal so I can tell you the tips given here are also the same I have used in dealing with them. Treat them as patients they are still humans give respect, you will get respect. I have NEVER been cursed out by an inmate but I have seen other nurses get cursed out and disrespected. Be direct and always use your all your assessment skills don't be so quick to believe everything they tell you. I read alot of books about body language also and it has helped me tremendously at times read between the lines. I was too "sweet" when I first started in corrections but you learn your surroundings and you toughen up while still maintaining your caring demeanor.