emeraldga

Yes - we leave a message and they call back --- sometimes. There doesn't seem to be alot of incentive for patients to be involved in the program. Either the patient is willing to make the necessary changes to improve their health, and they don't really need us , or they are not willing to listen and make changes, and those are the ones that never call back, or act like you are boring them to death on the phone when you talk to them. I work in telephonic disease management with a focus on diabetes, chf, asthma.

did you mean 40 a day or week? because if you work 40 hours a week thats only 8 a day. i previously worked telephone triage and took 4-5 calls an houir. h yes - 40 per week. disease management is different from telephone triage. each call is around 30-45 minutes in length with goal setting, discussing barriers and strategies to meeting the goals and differing levels of education depending on what the patient needs. also, since most of the calls are outbound, you have no guarantee that the patient will be home when you call. i usually call between 15-25 per day , and usually only reach 5-7 of those .

Dear aaac, I guess I'm backwards from your situation. I'm currently doing telephonic disease management and work from home ( 4 10hr days) and I'm considering leaving for an in-office M-F worker's comp case managment position. I'm only leaving my current job because my company is going down the toilet so to speak. I'm devastated to have to give up my home-based job. I live in Atlanta and the commutes are terrible. No less than 1 hr each direction to work. That means I'm basically putting in 10-11 hours for work everyday of the week. But, there are no home based CM jobs here in Atlanta that I can find. Perhaps you can give me some advice. I think I may be offered another CM position working with indigent/medicaid population. The hiring manager said it was old-fashioned case managment with careplans, etc. Do you think I would get better experience as a case manager working with WC or medicaid? Good luck and thanks in advance for your help with my question.

Thanks for the reply. I laid awake last night contemplating the job offer. One more question. Will the worker's compensation case management position put me in line with the requirements for taking the CCM?

Im in!! I just got a job offer today from an insurance company for a worker's compensation CM position. This will be my first case manager position. Please share your opinions with me. I think I'll be offered another position with a different company for a case manager position working with indigent/medicaid population. Do you guys think I will get more valuable experience in the worker's comp case management position or the with the other population?

Does anyone know anything about a company called HMC out of Virginia? I think they use a dialer system as well as monitoring each nurse's phone calls and monitors computer screen movement to make sure you are following on the computer screen what you're telling the patient. My company that I work for now works under HMC so I have lots of changes to get used to. We also have to work until 9pm some nights and one Saturday a month. What are the hours most of you work, and how does this compare to your disease management companies?

Anybody know anything about HMC out of Virginia? and how they treat their employees?

I work in Disease Managment for a large (very,very large) insurance company. I have worked there for over 2yrs and enjoy it, however I'm making the transition to case management. The company is making some significant changes in how we are monitored and I can't go along with them. They will be monitoring our computer screen as well as our phone calls. We are also held to productivity standards. We have to talk to at least 40 patients per week.

I am a RN and work for a large insurance company doing telephonic disease management. They require me to call members outside the state of georgia, even though I am not licensed in other states. This is illegal - right? I'm not sure how they are getting around this, but none of the other nurses have refused except me. So far, I've refused to call any member outside the state of georgia. Am I out of bounds on this, or should I hold my ground and continue to refuse?