Sorry to hear about some of the issues with PCC. We moved from MDI Achieve over 2 years ago to Momentum Healthware. They offer wonderful training, Our MDS data was imported with no issues. Support emails are ticketed usually within 30 minutes to one hour. We receive Support calls and webex's to resolve the issues. We are still in the process of 'rolling-out' all aspects of the EHR from paper. This has been a great experience with wonderful support. They are a very progressive software vendor.