You did seem cold and callous and your employer was right to request this from you. I tend to view patients in a different light....those that YOU think are drug seeking, may have uncontrollable pain because they have become so tolerant (p...ain is subjective), the patient YOU think is noncompliant may be so tired of being in and out of hospitals because of a chronic illness that they have had to deal with for years and years, and the patient YOU thought had a sense of entitlement may be lonely and not have anyone at home and seeks attention anyway they can. Perhaps, YOU need to reevaluate YOUR patient approach NOT your patient's approach to you. It is not all about YOU.