tdrn00

You are absolutely dead-on: "The Studer Group is a complete scam and money-making machine". I'm glad that I am not alone on this opinion.

You are so right! Our hospital administration (most notably the CNO) embraced the Studer Group like they are gods who are perfect and can do no wrong. My take on this organization is that they, as you so pointedly stated, are a bunch of snake oil salesmen (and saleswomen) who's sole intent and purpose is to show upper administration how to fire employees and how to load additional tasks on an already overworked nursing staff (I.E. discharge phone calls, thank you cards, etc.). The answer to improved patient satisfaction is adequate staffing and LISTENING TO YOUR STAFF, FOR ONCE! What a concept!