thanks coffeemate for your reply it made me feel a little better. what made me feel worst was it was a simple mistake that the staff made me feel like was the worst thing ever. and trust me i have been in search of the other cnas and even asked for help yet once again nowhere in the building to be found im guessing 3 out of the 5 are on breaks together(all friends). also the nurses already knows that this resident refuses care and hates everyone even when i did return to her she still didnt want me to talk or touch her. i offered her the restroom,food,bed everything and she didnt want me at all. it took 2 other cnas and the nurse to finally get her to get changed. hopefully things will get better