Oh yeah, I forgot to let everyone know: I'm not an administrator. And yes, I totally agree with happy nurses = happy patients. We do fight for higher pay and better employment benefits, better staffing ratio (oh yeah, 4:1 or 3:1 telemetry ratio is no bueno for us, we want better!), hiring experienced staff, all the rainbows. Our patient demographics are mostly the unfortunate souls, low income, no insurance, I-pay-taxes-so-you-work-for-me patients. The I'm-allergic-to-tylenol-motrin-vicodin-and-morphine-but-give-me-norco-and-dilaudid-and-wake-me-up-if-I-happen-to-be-sleeping patients. I'm just wondering in your practice what works as far as EBP interventions to make patient stay experience better.