The Studor Group is a complete scam and money-making machine. One does not need to pay tens of thousands of dollars to this group to determine what a hospital needs to make patients "very satisfied"-- good staff and more of them! Not to mention an overhaul of a system based on money-driven medicine.... I work as a charge nurse in a medical-surgical unit and find that these "innovations" only create more work for the already dog-tired floor nurses. Staff nurses are sending thank you cards, making day after discharge phone calls in addition to their mounds of work. It is a slap in my face as a professional and it sickens me when management makes decisions like these when they haven't floor nursed in several decades!