Ok, i'm just going to give the basics but I need some advice on what to do in a situation with a nurse co-worker.
A little background info. I've been a CNA for 6 years total. I've done 3 years on telemetry, 1 year in the PICU, and 2 years in the ED, so i've been around a little. I'm also a nursing student finishing my ADN next year. By all means I don't feel like I know everything about being a CNA that there is to know but I hope one can admit with my experience I should fluently know how to do my job, and well.
I started a new job in November and since i've been there i've gotten nothing but good feedback about my work performance. I'm Never one to boast but I've always had a great work ethic. I'm getting paid to do a job so i'm going to do it to the best of my ability.
I had to switch shifts this semester because my classes are all over the place and it put me on a guaranteed 36 hours a week spent with a certain nurse (unable to change this around). Well, I put in my 36 hours this week and it was without a doubt the worst shifts I have ever worked, and it wasn't the patients. I shared 3 patients with this nurse and absolutely nothing I could do for these patients was right. I consistently offered assistance to the bathroom, vitals were on time, they were turned, fluffed, and taken care of to the best of my ability. I also had 10 other patients so i was unable to Just float between those three rooms.
If I was not with this nurse every time she stepped foot in their rooms i was in the wrong somehow, even though i received no notice she was going to check on them. Every tiny thing she could possibly find she would pull me aside and in a sweet but incredibly condescending way tell me about my wrong doing. For instance, a very capable alert and oriented lady had her first accident in 4 days, even though I offered to take her to the bathroom 20 minutes prior before i left the room after doing vitals, and she declined. The nurse came out to desk with linen and made the comment to my charge nurse, not to me, that i was right next to, that it was the second room that she walked into that I had a patient that was incontinent (the other non-incontinent patient apparently spilled a small amount of urine from his urinal that he didn't bring to my attention). I apologized, smiled, got up immediately to help, thanked her for helping me get better at my job, and each time it made her more angry.
So, needless to say this kept up all night. I continued to kill her with kindness, and it appeared to make her more and more angry. I got the impression that I'm *just* and aide to her and she feels she needs to establish a certain level of superiority over me to feel better about herself. She also made it a point to go around the unit, talking to the rest of the staff, to express how * frustrated* she was with me.
A couple weeks ago she also made another aide cry, and made a new grad quit immediately after orientation with her because she felt "stupid and incapable" after being put on orientation with her.
My question is what should i do? I know i need to pull her aside and talk to her because like it or not, until i can find a new job we must work together. I just don't want to get into a back a fourth argument with her. I never got defensive and apologized whether it was my fault or not every time she approached me. I am also going to let my manager know there is a problem beforehand in case she gets upset at me standing up to her and trys to make false complaints about me to my manger. I don't work again until later in the week so i have some time to cool down, she had me incredibly angry and frustrated before i left work in the morning my 3rd shift in a row (i've never felt to useless and insulted) so the cool down is completely necessary.
Has anyone had to deal with this before? Would it maybe be better to try and ignore it and see if she backs down?
And another perspective would help. I know nurses have a hard earned licence on the line but i'm doing nothing to endanger patients in any way. I honestly do not know what else I can do in order to please her and give her no reason to get upset besides completely ignoring all of my other patients and checking on her patients every 15 minutes, even stripping down the up at lib patients to make sure they are not wet.
Thanks for your thoughts :)