In our small rural ER we have ALL triage completed by RN's. Our ER techs draw bloods, start IV's, do EKG's, Transport pts' to xray, clean and stock rooms. They are life savers for us but they can not do triage.
With Press Ganey have you ever heard of anything as ridiculous as handing out THANK YOU CARDS for visiting the ER. We have to include all of our names on this card so that when they complain about you they can use your name(s). The ER is not a drive thru. A pt. can not just give there s&s and expect a DX in 15 minutes from the time they arrive to discharge.