Luci2Lu2

This is so true. I work for a large multi state facility that aggressively advertises goal to do the right things for patients/families/customers with focus on improving performance. The problem, however is they talk the talk but do not walk the walk. You are fortunate to be with an institution that performs according to its plan an advertisements.

I have been nurse for 25 years. It is part of my job to review a chart for regulatory compliance. There are times no matter how I present it a seasoned clinician will become very upset. Chart review is such a good thing because the review catches problems we can often correct before a surveyor does.

Try to remember even though you are doing the right thing often another healthcare provider may make comments that make you feel bad. You need to remember our profession is all about doing the right thing, the right way, to the right person at the right time. So cheer up and welcome to the world of nursing.