nn58

I define prioritization in our field as who and what needs to be addressed first. unfortunately management sees it as answering call bells, even if if means dragging you out of another patient's room to move a pitcher of water closer . Believe me this has happened. Healthcare is not about health anymore it is about customer service. We were told on our unit that we were doing fine in the surveys with our care, teaching, i forming the patient about their care. BUT WE DIDN'T SMILE ENOUGH!

you absolutely did the right thing. it is uncomfortable to take a stand, but after years of being taken advntage of you learn it is the best thing not just for you but the patients. You did your job. you were your patient's advocate. nothing wrong with protecting your license either!

i agree people need to look in the mirror before they walk out the door. I also have a problem with the nurse who have 10 earings all the way up their ears, but don't look at the condition of their shoes. we need to look and act like professionals or we will not be treated as such. Perception is reality!