LMAO, thisnurse, I used to ask the doc's if they couldn't write a prn order for pillow therapy for the pia's. (Don't need an order for the families, just privacy.) I was giggling so hard as I read your post that my daughter came in to find out what I was reading. And as for the Dear Abby letter, I was disgusted. How many times have we had passed on in report that 'the family is looking for a lawsuit', and yet we're supposed to go into the room like nothing is wrong. How would those ppl like to go to work and have everything they say and do written down to be reported to their superiors? And how can they think that the added stress will improve our level of care? I say, pillow therapy all around!! (Including Dear Abby for encouraging this behavior.)