carolbear

I just started a new position as a Staff Development Nurse. Talking and working closely with the CNA's and Nurses, I have found a common thread to poor morale. It's the one patient on the unit who is not demented but has behavioral problems. We all know the one.....the one who puts on the call light 15 minutes after the CNA or Nurse has met all the resident's needs.....and continues this behavior, often with the resident yelling at the poor CNA who has eight other resident's she must attend to. This is also a survey nightmare. You have your DON's and Administrators telling you that you have to answer the call lights within three minutes. What a horrible nightmare. To top it off the resident has been assessed to death! Nothing physical, nothing environmental AND the resident refuses mental health!! It is just the way they have been all their life. How does one deal with this type of resident and their demanding family members? Can't force psych on the resident who refuses, nor can you make them see mental health? Does anyone out there have sucessful experience with this kind of patient?