dear mjlrn97 thank you very much for such an informative answer.its much appreciated. just to let you know ,i went to get all the new hire paperwork filled out today and also took a tour of the facility. the administrator said that she just cannot wait for me to start which is in a weeks time. i was shown my office and it looks a mess, with everything lying everywhere,but i guess its also because the place did not have a rcd for a long time,lots of others have been in there trying to fill out. is it possible to tell me were to start when i eventually get to that office in a weeks time. the administrator was not able to tell me much ,cos she says that she is not a nurse, the others are all cnas and med techs!!!! she is sending me to another facility for 2 days to learn the computer input stuff, as well as the companys policies. if anyone else can help me prepare for this start ,i would appreciate. regards glamour