Hi! I just started working phone triage, and always seem to get a call theinute before the end of my shift resulting in me leaving late every day. What do your companies do at the end of shift? Do you transfer the call to someone staying later or on a different shift?
Hi, I just started working phone triage, and am just wondering what the end of shift process is? I always get a call a minute before end of shift, so I am always leaving late. Do your companies allow you to transfer calls?