I totally agree with your post and frequently wonder why I got into management. As a staff nurse I had the honor of being with patients and their families during the best of time and worst of times. There was a satisfaction in that and I miss it every day. As a manager I need to remember to praise the wonderful star performers every day while not getting dragged down by those who under perform. I need to deal with those employees who bring the whole unit down. Getting rid of a toxic employee is not easy, and takes an emotional toal belive it or not. We are nurses too and are by nature caregivers, but now we need to care for the unit as a whole. Good employees don't want to confront these under performers so they complain to the manager, who then needs to deal with the problem. It is hard to find out what is the real story, is it a substance abuse problem, depression, or just plain laziness. How long do you try to mentor this employee before the whole unit suffers? What do you do about employees who never go to unit meetings, read the minutes or anything you put in their mailbox and then say they didn't know about the new policy that has been in effect for a year? How do you answer your director when there is a lawsuit for IV site that is 9 days old and infected because nobody bothered to change it? What do you say to the family whose family member was given an overdose because one of your nurses didn't use the safety devices in place to prevent med errors. How do you answer the questions when a patients ends up with a major bedsore, when you saw the staff spending plenty of time on meal breaks and talking at the nurses station. The workload is a problem, but so is the constant battle to hire more nurses. There isn't a magic closet to pull extra nurses out of when there are three sick calls. How are the rest of the staff supposed to feel when someone calls in "sick" after they have spent the last few days trying to get someone to work for them so they could go to a concert. Why is it the managers fault? Why doesn't the staff hold each other accountable? Why doesn't the staff tell the manager what is going on until after the fact but be upset that there isn't enough staffing? Dealing with the constant game playing and power struggles is enough to make you want to quit!!!! You all have worked with those types, the nurse who complains all day how busy she is and can't possibly take another patient but is the first one out the door at the end of the shift. The one who critizes everyone else about any little oversite but leaves a major mess behind. The one who plays the FMLA games. The one who's pager or phone always has a "dead battery" when you try to call them. The one who will never help out anyone else. I'm sure this will be an unpopular post but until you walk in someone else's shoes hold some of the criticism. I know there are bad managers, believe me, but there are also bad employees.