margui.yap

I am NICU nurse in an institution for almost 3 years. So, I have already encountered a lot of patients with different clinical cases. One time, I had a premature patient. Our doctor ordered to let the neonate practice thermoregulation, so, I turned off the radiant warmer and swaddle the neonate. After swaddling, I fed the baby. Then, the mother called my attention and said that I was too harsh on her baby and that I am not gentle. I was shocked and I didn't know how to respond. So I said that "Maam, I am already 3 years here in NICU" to calm her down. But she didnt let me finish my word, instead, yelled at me "I don't care how many years you have here!". She even talk to my charge nurse and our resident doctor. She said to them that she didnt want me to handle her baby. After that experience, I felt really degraded and humiliated. After all, I just said to myself that my conscience is clean. I didnt cause harm to my patient and I didnt talk back and disrespected her.