job interview Friday

movealong · Apr 20, 2004

Hey Sammie, good luck! I work for Intellicare currently. Let's see if I can remember anything from my interview.

I believe they give you a little test, if its a nursing position. I did it when I interviewed in person. Maybe 20 questions on different health questions, mostly on triage process. I can't remember any of them specifically, it's mostly about how to handle calls. Like making sure you always tell the caller what signs/symptoms to watch for that would indicate they would need to call us back, or which s/s would indicate a need for 911 services.

When you have a caller who likes to ramble, what do you do with them? Keep leading them back to the purpose of the call: How can I help you today?

Making sure the caller understands we are not here to diagnose, but to help them find the best option for care ie: ER, appointment in the next 24 hours, or in the next 3 days, or no appt needed, just home care.

Maybe a few questions like what topic/guideline would you use for a person complaining of this or that? Like a man calling with c/o indigestion. Would you use chest pain or or a GI guideline? Chest pain.

They will ask you about your nursing experience and a mix is always good.

Intellicare is fast paced. 75% of their staff works from home. They want staff who are familiar with computers, instead of having to teach you the basics.

Lastly, they want you to flexible in your hours. I cannot stress this enough!

Good Luck! What position are you trying for?

gypsyatheart · Apr 20, 2004

movealong,

Hi, just curious, do you work from home? And for the nurses that do, do you have to live where they have local offices? Thanks!

movealong · Apr 20, 2004

Hi moondancer. Yes, I do work from home. It's wonderful for me. But I do live near a call center. Not everyone does though.

I'm not exactly sure on their official policy on this point. I've been told when I move ( which I plan to do this summer hopefully, I will end up nowhere near a formal call center) but I have been told I can take my job with me. That was the whole point of my taking this job: It will allow me to relocate to a smaller town and not have to worry about having to go back to hospital work.

Of course I will double and triple checking about internet service providers in the area I plan to move to. How fast the connection speed is, and how reliable it is. I cannot afford to lose a connection for whatever reason and be too far away to drive to a call center to finish my shift hours. That's just me and I have a tight budget.

Sammie · Apr 21, 2004

Thanks to everyone this is a spooky and exciting time for me as a nurse. I

teach computer use here at work so I am comfortable with the PC's.

Are any of the jobs part time? Or are they all full time.

movealong · Apr 23, 2004

sammie, I don't know what jobs are open, I thought you would know since you are having an interview?

Anyway, good luck!

Sammie · Apr 24, 2004

Hello

The company rep. never called me at home as planned.

This was a pre-employement interview, no set job.

I triple checked and their confirmation email listed time

date etc.

Not a good sign.........

Sammie · Apr 24, 2004

Hello

The company rep. never called me at home as planned.

This was a pre-employement interview, no set job.

I triple checked and their confirmation email listed time

date etc.

Not a good sign.........

nightingale, RN · Apr 24, 2004

Not a good sign at at all. Maybe there really was an emergency. Are you going to call them on Monday?

night

nightingale, RN · Apr 24, 2004

Not a good sign at at all. Maybe there really was an emergency. Are you going to call them on Monday?

night

Sammie · Apr 28, 2004

Hi

Well Monday was a call that an emergency had come up on Friday.

So we agreed to try again this Thursday. I will cross fingers and toes and let everyone know

nightingale, RN · Apr 28, 2004

Thanks for the update Sammie:

It is good that they called. Good luck again!

night