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Discussion

Given a warning

I was given a warning for telling a patient that I was very busy with a few of my other patients and that I wouldn't be able to go off the unit to get her a food item she was requesting. She reported me to administration (she is an extremely difficult patient and very nasty to all of the staff) and I got in trouble. I am so angry! The justification was that it's unprofessional to tell a patient that you are busy with other ones. Aren't we taught to delegate and PRIORITIZE...sorry but my other patients' medications, IVF, and other needs are more important. Any insight into this? Has anyone else gone through this?

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    I wrk in ltc and there are always tons of requests. I simply state: I have 5 things I absolutely have to get done first, if no emergency comes up I will go try to find that item for you. I'm sorry I just can't go do that right this moment. I have gone to the manager when a resident is being particularly demanding and asked them if they would either like to talk to the resident, fetch the item, or take Care of my xyz duties. The manager normally gets up to help then, sometimes a bit exasperated but their paperwork can wait more than my bs and insulin and pain meds can.

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