Bad Weekend
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Phone calls that start out with "well, uh, my name is XXX, and, uh, well"
- "Is the medication I'm on lethal?"
- "my child popped a pimple and now it's swollen and oozing"
- "I have (symptom) and was seen in the ER and told I was fine last week. I went to my regular doctor the next day and he said it was ok. But I have (symptom,) what should I do?"
Patient's primary complaints:
"exposed to RSV"
"cough X 30 mins"
"vomiting X1"
"sore knee X 2 weeks"
And then of course, "You are going to send me home with pain medication aren't you? What do you mean go to the pharmacy, don't your understand, I don't have any money? (smokes 1 1/2 packs a day) You have no idea how bad this hurts, have you ever (had this particular injury)?" When I offered to show her my scars and told her about the compound tib/fib fx I had from the same mechanism of injury as she suffered, except she only had contusions!! Let's just say I'm expecting a phone call from administration about a patient complaint. ARGGGGGGG
Oh yeah, then there is the new sphincter that a patient chewed out of me on the telephone because the ER doc wouldn't call in an abx script for his kid without seeing him - and then I couldn't quote the cost of an ER visit. How dare I!! Do you realize what kind of racket we have going on in the hospital!
Gotta love ER!