UTA not accepting transfer transcripts?

I've been waiting for UTA to evaluate my transfer transcripts for the online RN-BSN program, and they just came back saying of the 28 required nursing transfer credits I only have 17. The first school I went to was a clock-hour school for an LPN program, then I transferred to a standard community college for block 3 and 4 to get my RN. I have friends that attended the clock-hour school with me who were able to go on to their BSN, but that was in schools in Arizona (where I am). Has anyone had any experience with not having enough nursing credits? I'm hoping they will either take some of my other transfer credits (I have over 100 from two different associate's degrees that they took), or let me take some extra classes to make up the difference. Has anyone been through this? I've been trying to get through to someone for two days with no luck. I'm going insane over this, especially since they require you to take the Intro class before they will even evaluate you, and I'm nervous and annoyed by the fact that I'm on week 10 of this class with the fear I wont be able to continue. Any advice is helpful!