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Discussion

Triage practice

Good evening fellow nurses,

Lancaster General Hospital is looking to overhaul some practices in our triage process, and I'm looking for your help!

Could you tell me a few things about your practice at your BUSIEST times?

1) How many RNs do you dedicate to the practice of triage?

2) Who is the FIRST PERSON that interacts with and takes the complaint of your patients when they come through the waiting room doors? Is it a licensed nurse or patient care assistant/registrar?

3) If your answer to #2 was pt care assistant/registrar, are they supervised 100% of the time by licensed staff?

4) What is your yearly volume?

If you are willing to provide your facility name, I would be very appreciative as it lends a bit more credibility to take back to my committee.

Thank you for your help!

Brian, RN

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    1) How many RNs do you dedicate to the practice of triage?

    All ER nurses take turns in triage, must be an ER nurse for 6 mos before they can be in triage

    2) Who is the FIRST PERSON that interacts with and takes the complaint of your patients when they come through the waiting room doors? Is it a licensed nurse or patient care assistant/registrar?

    We always have an RN in triage, the triage window is the first place the pts stop and give their chief complaint. Pts get "quick registered" name, bday, by the ER nurse and triaged according to acuity

    3) If your answer to #2 was pt care assistant/registrar, are they supervised 100% of the time by licensed staff?

    4) What is your yearly volume? 18000-20000. we are a small community hospital w a 20 bed ED. 1 doc, 4 nurses on nights, 5-6 on days with a medic

    I dont want to say where because I am at work right now :)

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