Quality Improvement

Hello

I am after people's suggestions about what they have done/management have done to their unit to make it a better place to work/ better place for patients, etc. What have you found has been implemented that has in some way helped to make the unit you work at a better place?

We perform an audit on a yearly basis, by sending out a questioanare to all patients inviting them to share there views and opinions as to how we can improve practice. This seems to work well and we get a lot of good feedback.

Hello

I am after people's suggestions about what they have done/management have done to their unit to make it a better place to work/ better place for patients, etc. What have you found has been implemented that has in some way helped to make the unit you work at a better place?

We monitor incident reports and trend other data to assure any changes that need to be made for safety issues; survey staff - try to find the easy fixes first so folks know we are listening; complete needs assessments; constantly evaluate program for patient satisfaction; involve local comsumer advocates in planning...