Thanks for your response, I didn't know about this process. I'm sorry to say that I don't know what an IP is. I'm starting to thing it might have to do with my SS#. In the beginning, it was hard for me to get my ATT due to the fact that they had my SS# wrong. So I had to email a picture of my ID and SS so they could give me my ATT. I just thought this wouldn't be an issue anymore. I'm just hoping I passed.