From my understanding and experience in the nursing field, civility and lack thereof is not about levels of training, I believe that it has more to do with the ways that humans with varying degrees of training/opportunities treat one another. An MD, RN, LVN, BSN , CNA or whatever title one has achieved does not entitle any individual to be disrespectful, dismissive, rude, or any other behavior or verbal expression one can think of. A degree earned is about skills and scopes of practice, not about the way one may interact with another. It's unfortunate that there is a belief that one cog in any operating system is more important than any other. All the cogs must be in place for the system to operate efficiently...it can limp along awhile without a certain part, but it can never meets its full potential and reason for existence. Training and higher education are to be admired, but are no reason for treating one's fellow man/woman, whether they are a patient or co-worker or a person that passes one on the street, with superiority, disrespect, unkindness and without charity and humility? We all exist on different planes, with different opportunities and abilities to become what we may; the only similarity that everyone possesses is their humanity and its resulting responsibilities. Great article and opportunity to discuss an abnormally normal situation -- incivility, bullying, man's/woman's inhumanity towards man/woman (and every combination thereof).