TattedNurse

He received a copy when they admitted their mother to the facility.

Hi, I currently work in LTC. I have an ongoing issue with a resident's family members constantly coming to the facility over nights when medical records is out & demanding a copy of the MAR or to take a picture of the MAR. I have informed this family many times that I can go over the medication list or they can come back or even call and speak with medical records to go through the proper steps of obtaining a copy of the information they want to receive. They refuse to do so though, they want a copy of the MAR. The son who claims to be friends with a lawyer secretly recorded me telling him no, he can not take a picture of the MAR, and he is stating to his other family members that he has me on recording denying him access to this resident's medical records when I in no way have done so. According to the son, his lawyer friend told him it was illegal for me to not let him take pictures of the MAR. This son has guardianship over this resident. It is a ridiculous situation and it has me stressed to the max. They only seem to come in on my shifts over night. How can I handle this?