This is my first post and unfortunately I am answering a question with a question: I am well-versed on hppd from my years of management at an acute care facility and then a SNF. Currently I am six months into a director of nursing position at a community-based health clinic. Here we see the walking well, Mon-Fri 8-5, yet staff will be staff, and are always screaming for more help! I am searching for some kind of hppd for our clinic. Our measurable statistic is "encounters" or "visits" with providers. I went to our state organization but found they measure by nursing staff/provider. This makes no sense to me since our nursing productivity should be based on how many patients we actually process through our clinic doors each day. Any one out there have any info on hppd for my clinic? We are a large department-I have 80 staff so we're talking lots of $ in salaries. Thanks!