Triage process: we have a greeter (EMT-B) and a lead triage nurse who triage the patients (need to go to a room immediately vs being triaged in the triage area) Fast-Track: Open 11a-2a; takes low acuity patients Vertical (similiar to physician office rooms): Open Mon-Thurs, 2p-10p - takes extremely low acuity patients (i.e. medication refills) CDU: 24 hour observation unit, 15 beds plus a 4 chair infusion area Currently desigined a geriatric ED area (9 beds), have a pediatric area (open 9a-2a) 12 beds, a trauma/critical care side (open 24/7) and a med/surg/psych/ob side (open 24/7) Staffing increases at 11a & 2a to accomadate open areas and increase in volume ED yearly visits: 85,000+