tall1

I wanted to make a note to anyone who is looking for feedback about online shopping through Scrubs and Beyond. I would simply suggest looking elsewhere for you apparel needs or shopping in stores. The shipping is expensive, if you need to return something $7.99 is deducted from your refund, and is seems that there is a lack of consistency in the apparel. My experience was that I ordered two long sleeve shirts, same shirt and size just different colors, and they seem to be different. The material is a different, one is thicker than the other, and the fit is different, one is a lot longer. I also ordered shoes (bad idea on my part, but I had giftcards). I ordered Sanita clogs which I understand vary pair to pair due to the nature of how they are made. I where a 41, but the particular pair I ordered was still too small. I returned them in my own packaging because I didn't need to use the big box that all 3 items had come in, but I didn't send back the shoe box...didn't thing it was important (mistake #2). Now Scrubs and Beyond will not accept my return because the item was not in its original packaging, so I have a pair of very expensive shoes that do not fit. However, their return policy on their website does not state that original packaging is required. It has generally been a less than satisfactory experience for me and as a relatively new nurse I had hoped to use this website for much of my apparel needs because I hate shopping, but I will not make the mistake of ordering from Scrubs and Beyond again.

I also had a frustrating experience with Scrubs and Beyond. I made the mistake of purchasing shoes through them as well, Sanita clogs, which do vary from size to size as they are hand made. I ordered the size that I have previously purchased these shoes in, but unfortunately they were significantly too small. I returned the shoes, but did not return them in the shoe box they came in (I used a box I had as my order included multiple items). I was then told that my return would not be accepted because I had not returned the shoe box with the shoes, which I had long since recycled or else I would have gladly given them back their shoe box. My major complaint is that this is not communicated in their return policy anywhere. They keep telling me throughout my various conversations with the customer service representatives that all items must be returned in original packaging, which is fine but it would have been nice if that was made more clear before I returned the item. I used my own box because it was cheaper and the return instructions said that you could choose to use the original box and provided packing label and consequently have $7.99 deducted from their refund, or you could return the item(s) in your own packaging through your chosen shipping provider. Now I have a $150 pair of clogs that do not fit because I did not return them in their very special cardboard box...I am an unhappy customer to say the least.