ninjanursek

How about your regular meds. For example:the doc sends 90 days with three refills when it is time for new rx you get extra two week rx every time? Don't mean to sound dense, just trying to figure this out.

I am so fed up with these mail order pharmacies that many insurance companies practically force patients to use. My phone call volume relating to finding out why patients meds have not arrived are driving me crazy! I am am charge nurse in busy office, so I handle patients complaints, problem solve, etc. For example today I had patient whose meds were e-scripted to pharm Oct 11. He called me today and said mail order company did not receive rx.I call and after being on hold for TEN minutes I am informed "yes, we have rx it arrived on oct 18. I am no computer whiz, but 7 days difference? Maybe we should use carrier pigeon next time!!! So I ask to speak to manager, am put on hold for 20 minutes! When the manager gets on phone she is rude tells me she needs to put me on hold! I ask if she can take my complaint, look into it and get back with me via fax or follow up phone call because I have already spent 30 minutes longer than I could on phone. She says no she is not allowed to do that! I am beyond upset (putting it mildly) at that point I hang up. I call patient tell him situation, I get him temp supply of meds at local pharm because the mail order folks said his rx were set to ship on oct 25th!!!!! Unbelievable!!!! If our office did business like that we would not be open long! Also what about patient sasafety? Sorry for the long post. Any advice greatly appreciated.