Mrs.LaDuke09

As far as asking my manager for help....well normally when I come for help its blown/dismissed. I mean I know shes busy but I usually get the impression shes too busy. I don't mean to speak ill that's not the point I'm making here. she is an amazing office manager but sometimes she cant be bothered But I'm just saying shes not an option and we no longer have a nurse. We used too and things were better! Much better!

As far as asking my office manager for help....well normally see blows things like this off. I mean I know shes busy but I usually get the impression shes too busy and I can tell you shes no better than me sometimes. I don't mean to speak ill that's not the point. But I'm just saying shes not an option and we no longer have a nurse. We used too and things were better! Much better!

Thank you. I think I get frustrated because I tend to take it personally! ! I will try that put them on hold see if that helps.

I really appreciate everyone's input on this. I feel a good nurse is one who can admit they have faults and ask for help fixing them I have made myself a little check list of some of your idea's and wording that ill keep in my draw at work.

So I'm reaching out because I am currently an MA in school for RN. I work in primary care, I am seriously concerned my phone customer service skills are horrible, well ive been told they are and I do know they are horrible but i work so hard to retrain myself not to angry when a patient makes me angry but Sometimes I just speak without thinking...or I stay silent and that seems to make them even more mad...or I blame the doctor (which ive been told by him I can he doesn't care) but that makes the patients mad..I try and smile over the phone (this normally helps lol) but sometimes its not enough. I am normally very good in person with angry or abusive patient's or patients in general. .I love to interact with people however over the phone I lose all control, I have no patience for the phone or a long winded patient with some sort of issue that wasn't my fault to begin with. At some point I just start to feel very over whelmed with the never ending phone calls, the phone messages (if I liked phones I would have become a receptionist) and narcotics that need to be refille NOW! Not to mention our front desk staff can NOT take a phone message to save their lives..either its wrong and patient ends up getting a message put in and it doesn't get done right away because we have to figure it out they or they Don't want to take the message and the patient gets shifted to me and is mad that they did or they get my voice mail and are mad about that and of I call them back and they are already mad that they couldn't be helped faster. Patients literally think because I was the one who picked up the phone that I am the one that can fix all your issues or at least be your punching bag because of course you would never be rude or irritate with your doctor!!! No its the girl who stays late to be sure your scripts are called in, you get a timely call about your results or just put the remaining 50 messages in that were left for me at 4:30 (our phones go off at 5:00). And might I add I DO NOT sit at my desk all day.. I just don't know what to do! Its just I can only be yelled at so much!! I do love my job..I just hate phones and I know my phone etiquette has to change. My office manager is understanding she knows the phone me isnt me but I dont want to let her down..or anyone. Please Help

I don't.know are we in the same class. Lol Wed lab Monday lecture ? Its very over whemling Took much to know I've spoken to a lot of nurses and.none know why we do the cat more does.it help with nursing loo so I don't get that

Thanks for your advice. I have looked.at Dr.J's website .it seems to have a lot of information regarding the cat which is very sad I'm just thankful I have a great lab partner. Its just diffacult to manage my time I suppose But thanks your help its appreciated

Has anyone taken human anatomy at CCRI? I'm having such a.hard time with it. I'm not able to remember anything I'm studying, there is so much to know and cover. I'm over whelmed by all the materials as well. Not to mention our lecture is very behind our lab class. I work full time, tired by the of.the day and very stressed out already. Can any one offer any helpful tips or studying ideas Anything will help! Thank you