On my unit, we have a "rule" for all patients admitted within 15 minutes of the end of a shift. Certainly it is not good customer service or comfortable for the patient to have to wait any longer in the ER for a bed than necessary. If a patient comes to the unit within 15 minutes of the end of the shift, the caregivers on the shift going off are responsible for getting the patient in bed, orienting them to the call bell, giving them the admission hand book, getting a baseline set of vital signs, and letting them know who their nurse will be for the oncoming shift. We also tell them that the nurse will be with them shortly to do an assessment on them and to complete some paperwork. If there is anything they need, they are instructed to use the call light. Any family that accompanies them, no matter what time it is, may stay with them until the nurse completes the admission data base and assessment.