I'm a CNA (at a hospital) but my mom is a resident in a NH so ive seen it all. CNA's get burned out. i cnnot fathom being a CNA as a career choice. For me, I became one to be exposed to the medical world (and boy have I learned a lot!) and I start full time RN program in the fall. CNAs are overworked and overpaid. I feel like quitting now instead of in August and ive only been a CNA not even two years. we put up with SO MUCH ****. im over it! However, there is NEVER any excuse for abusing a pt or resident. As for the aides you encountered, part of it is probably that theyre frustrated with being a cna and here is this grp of people moving up in the med world.