I am a telephonic case manager for UHC and I love it. I have done years of critical care nursing, then learned dialysis. The patients I case manage are all over the country and I am able to use my critical care knowledge to help identify gaps in my patient's care, give them education and encourage healthy behavior. I am a health and wellness advocate and I love it. The work I do helps enforce preventative care and positive/compliant behavior and the goal is to decrease the amount of reactive medical care for preventable causes. It is a new way to guide health care and decrease the amount of resources and costs to the patient. I was diagnosed with Fibromyalgia after a very difficult pregnancy, making marathon shifts in the ICU too much for me. Now I can be an effective nurse, with understanding and empathy for what my patients face.