jmznurse

I'm a nursing student precepting and I was listening to some of the nurses talk about this new program they are instituting. It's a program on how to be nice to the patients, it my understanding that it's a special program that the administrator had purchased in order to make the stay of the patients better. While I was listening to these nurses talk about this, I wondered if this administrator had ever been on a nursing floor. I asked one of the nurses if this administrator had a medical degree and the answer was no apparently he has an M.B.A which is great, but my question is how can he decide about what is best for these patients if he doesn't have any experience on a medical floor, I feel that these people should have to get out on the floor and work with the patients in order to get a better feel for what the nurses are going through. Any thoughts?