I know how hard it is to work as a nurse assistant. I had to work as a NA until I passed my boards. I worked for a grand total of 3.5 years as a NA, 2 years while in school and 1.5 years after graduating with my BSN. I did my job and I always gave 110% even though I was very underpaid and the work was very demanding. I now treat my NA's how I wanted to be treated....with a little respect. But there are still a few that come to work with an attitude problem and it rubs off on some of the others. We've (the nurses) have written up these few that talk all day on the phone, sit and watch everyone else do the "hardest" labor (e.g. lifting the heaviest patients to/from bed and the toilet) but our manager just pulls us aside and says, "You're having a problem with so-so, then you need to take them aside and talk with them." I thought the whole point of being the manager was to "serve the floor" and take care of issues when they arise and help out. You're not suppose to "pass the buck" and give your staff more to do than take care of their patients.....you're the manager, you're in charge, you do it! So maybe that's where some of our problems are....in management. I think that some forget what it's like to really be on the floor and working side-by-side with the other nurses and the NA's. :uhoh21: :angryfire