I agree that it is very hard to find time to listen. But it should never be too hard to be considerate of patients feelings. Avoid talking about your personal lives when giving patient care, avoid "honey" and "sweetheart"--how condescending! How ...
Don't give up! We've all been there, and believe it or not it does get easier. Don't be afraid to ask questions. I've been in nursing for 13 years now and I still ask questions everyday! Good Luck.