[color=#99cc00]1.what is sheryan?
it's the new online licensing system for health regulation department (hrd) - dha. it's for all healthcare professionals and facilities (new and current) where all their licensing transactions and payment will be done only online and manually transactions are not accepted anymore.
2.i have written my surname wrongly, at our new online licensing system which can not be fixed by me, what shall i do?
send us your username and attach your passport copy to email@example.com and we will do the needful changes.
3.i have paid for my transaction and then an error has happened, what shall i do?
just try to log again, and you will find that your payment have been counted to your application.
4.i have received my username and password, but only my experience details are filled, what shall i do?
all your missing information should be filled by yourself, other wise you will not be able to do any transaction until you complete your data.
5.how can we trace out the link for submission of documents for new license?
every online transaction will have a reference number where you can use it for follow up.
6.i have started my application and downloaded the required documents, but only payment was pending, can i save my transaction and paid later?
currently, you can't save your application, if you close it you need to start from beginning.
7.how can we track the old manual applications?
any transactions that have been applied in the old manual system within the last 3 month, applicant needs to come to health regulation department (hrd) and finish it manually.
8.how can i obtain the result of my exam?
a result notification will reach your email, if you have passed then eligibility letter will be send to you in order to find a recruiting healthcare facility and finalize the licensing process. but if not, then you need to repeat the whole licensing process again.
9.i would like to cancel a transaction that i have paid for, how can i refund my money?
your transaction can be cancelled, but your money is not refundable.
10.my application has been rejected, how can i refund my money?
unfortunately, your money is not refundable.
11.for the new system transactions, what is the mode of payment?
only visa card / credit card / debit card are acceptable.
12.for those who don't have credit card, how they can do
in the mean time the only mode of payment is visa card / credit card / debit card.
13.for those with technical problem such as login failed, reference number is not valid, etc. to whom they should contact?
they need to visit us at our hrd office and we will tackle their issues.
14.i have applied my application, and the credentialing team has requested documents that i don't have?
credentialing team is only requesting the mandatory documents that are essential for your application approval, accordingly in your application there is a box where you can clarify the reasons of not having the required documents.
and kindly note, that after 3rd attempt if you didn't provide what you have been asked for, then your application will be rejected.
15.i have applied and paid fro my application and then it has been rejected, if i have applied again do i need to pay?
yes, you need to pay again.
healthcare professionals license
16.i am a healthcare professional licensed with dha, how can i get my username and password for sheryan?
the existed dha healthcare professionals and facilities username and password can be picked up from health regulation department - customer care office.
location: business village building b, 3rd floor, office # 332.
17.i would like to work in the emirate of dubai, how do i know if i am illegible for dha license?
to view the eligibility criteria of dha health professional licensure
18.i am having less experience than the required, what are the other options for that?
you need to apply online and our credentialing team will check as it differs from case to case.
19.how can i get a dha license?
vcreate a new username and password
vapply for a new professional license
vsave your application reference number in order to track your application.
vhealth regulation department (hrd) to approve your application
vapplicant need to pay for psv
vbook and pay for exam
vafter passing the exam, applicant needs to be registered within a healthcare facility (offer letter)
vissue malpractice insurance
20.when i submit my application, a notification came out saying that my email have been used before?
the applicant email id should be unique, and not to be used before.
21.what do you mean of specialist under supervision title?
it is for physicians and dentists who are not fulfilling the experience requirement after attaining their post graduation studies.
22.after submitting my new application, when i will receive the credentialing result?
it will take around 5 working days.
23.until i find a recruiting healthcare facility, for how long my exam will stay valid?
your exam will stay valid for one year only.
24.to get dha license, do i have to apply through a health facility or can i apply by myself?
for new professional licenses, either the professional himself can apply or the facility instead of the professional. so the professional or the facility need to apply as a new professional user and then to follow up all the steps and save the reference number in order to follow up.
25.how we can cancel a dha professional license for a facility staff?
vapply online by using the facility username and password
vclick on canceling license of healthcare professional.
vfollow up the steps
26.i would like to transfer my license, who can do it me or the facility?
you need to do it by your self online, and the followings need to be attached:
vprimary source verification (psv) report / receipt.
vmalpractice insurance in the concerned healthcare facility (click here to review the list of insurance company).
vno objection letter (noc)
vtransfer license fees is 3010 dhs for physicians and 1010 dhs for others.
vthe new facility should have your specialty.
27.how much time do renewal, cancellation and transferring process take?
*renewal: no waiting period, it will be on spot, if you have fulfilled the
*cancellation and transferring: around 3 working days, if you have
fulfilled the whole requirements.
28.what is the dha exam fee?
to view dha exam fees click here.
29.i am having a gap for more than two years in my
practical experience, how can i apply for dha license?
for physicians: you need to have at least recent one year clinical
attachment in your country.
for nurses and others: you need to have at least recent 6 month
clinical attachment in your country.
dataflow - primary source verification (psv)
66.what is psv?
psv is primary source verification; it's done by dataflow company.
dataflow is responsible to perform international background checks for all dha healthcare professionals (new and current) to ensure that documents and information on the application form are genuine.
67.do i have to attest my certificates from uae embassy in my country?
no need to attest your documents; dubai health authority has assigned the administration and management of primary
source verification to dataflow. they will verify all the
supporting documents, credentials and information
submitted by individuals applying for registration as
health professionals in dubai.
68.who will choose the documents for psv?
the health regulation department (hrd) credentialing team is responsible for choosing the applicants documents for psv,
and the result will take from 8 - 12 weeks.
69.what is the cost for psv?
psv cost for physicians and dentists: 1000 dirham, and for others: 700 dirham. and 200 dirham for each extra document.
70.after passing the exam in order to issue the license, do i
need to wait for psv result?
no, healthcare professionals don't need to wait for psv
result; they can issue their license at once.
71.how can we pay psv?
you can pay only online, by credit card through this website: http://dataflowgroup.com/dha/cardpayment.aspx
72.how can we track our psv report?
you can track the status of your report on the below link: http://www.dataflowgroup.com/dhaapplicant/applicant.htm
or by sending an email quoting the dataflow and dha reference at firstname.lastname@example.org
73.my psv report is negative, what will happen to my case?
vyour license will be suspended,
vfrom the suspension date: you have 2 weeks of period to bring a document for re verification from the same previous place.
vsend this document to email@example.com
vnote: during this period you can't practice.
74.in case if my second re psv was negative again, or i was not able to submit any other document, what will happen to my application?
vyour license will be revoked,
vyour name will be black listed,
vnotify the whole uae and gcc countries.
75.my experience letter was negative; can i submit other experience letter from different place?
no, you need to submit from the same first place, other wise
your application will be rejected.
76.if my education certificate is not recognized by governing body of the issued country, in this case what will happen?
you will be treated as a negative psv, and if you couldn't prove the opposite, then your license will be revoked and your name will be black listed.
guys i hope this thing will help you.. this is the new online licensing system of dubai healthcare authority for nurses... i deleted other some other parts of this cause it has nothing to do with our profession.