@Utim0 : Thanks. I'll continue to stay positive. @ NursePamela : No you read it correctly --- "medical home providers". Appears to be a type of medical model used in this particular clinic whereby the individual patient's care team is lead by a PCM (RN Patient Care Manager). The team is comprised of physicians, nurse practitioners and physician’s assistants; nurses; case managers; corpsmen; certified medical assistants and support staff to meet comprehensive healthcare needs. The focus is on prevention, wellness, improved communication, etc.