My number one thing is to always talk to the resident, even if they are HOH or don't respond back. I always tend to put myself in my residents shoes and think to myself, would I like that being done to me? Or even my loved ones? This helps a lot!! Another thing would have to be to smile. :) The residents love this, it always seems to brighten their day. It's absolutely amazing when a resident who normally doesn't smile much, smiles at you every morning when you get them up. I agree with MurrR, always ask for help if you can not do it on your own. You need your back and residents/patients need you. I am a petite girl and ask for help when I need it. It never hurts to ask for help, your coworkers may need your help too. Let me tell you, you are going into a job that is very rewarding. Personally, I look forward to going into work. After a while, you will start to not even think of it as work. I know that sounds funny to say, but you will know what I mean. Good Luck :)