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Tinman10

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  1. Networking request--Need help!!

    Tinman10 replied to Shotzie's topic in Telephone Triage
    THANK YOU! Every thing I can learn will help. I appreciate the time you've spent answering me.

  2. Networking request--Need help!!

    Tinman10 replied to Shotzie's topic in Telephone Triage
    Did you apply for accreditation under URAC Version 2.0, or the newer one Version 3.0? It is my understanding that the Call Center MUST meet a 5%or less abandoned call rate, and answer 95% of calls within one minute. Do you meet this standard? Do you know how many calls your Call Center gets a month? Do you have a productivity level of so many calls per day? How long are you averaging per call, and how do you document your notes? THANK YOU! TINMAN10

  3. Networking request--Need help!!

    Tinman10 replied to Shotzie's topic in Telephone Triage
    Hi, Do you have URAC accreditation? The requirements are that there must be a 5% or Thanks, Tinman10

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