bbeg28

Not pre-recorded - I think scripted is the word that's been on the tip of my toungue all day! The secretary answers the light as often the nurses and CNAs are not near the desk. That part isn't going to be changed. My goal is to manage expectations - I don't think the pt's would be upset that the nurse might take a few minutes, but our current response (in original post) either sets expectations that someone is literally on their way or doesn't set any expectation so that the pt doesn't feel that anyone will come.

To clarify - the secratary is usually the person answering the call light. We get a beep on our Vocera, but can not always look at it immediately. When the secratary answers the light, he/she sends a message through Vocera ("pain med needed", "bathroom assist") but if the nurse or CNA is with another pt, it may take a few minutes to get there. Changing the standard response (maybe standard is a better word than canned response as to what I'm looking for) is not the only thing we're working on to improve the call light satisfaction, but something I could not find literature on, so I came to the forum.

My current facility uses vocera along with a call light system that rings to the desk. The secratary or anyone else around answers the call light at the desk. Currently the canned response is "I'll let your nurse/CNA know." or "I'll send your nurse/CNA a message." As I'm sure most of you are aware, call lights are a patient satisfaction issue. To improve our scores, I think a better canned response is needed to let the patient know someone is coming, but also that it may be a few minutes if the nurse or CNA is busy. What is your procedure/habit when answering the call light?

I've been with NovaPro for almost a year now and have had a pretty good experience. I've gotten placed with jobs at Yale and Cedars-Sinai, among others. Something you should know is that the pay rate will be less than with other companies because they participate in the Tax Advantage program. Kristen was great, but she is no longer with NovaPro. Her replacement, Megan, has been very supportive. I would definitely recommend Megan as a recruiter. I have heard good and bad things about every company out there. I would go with who you have a connection with recruiter-wise or get a recommondation for a specific recruiter from another traveler who had a good experience. That's how I ended up with Kristen at NovaPro in the first place! Hope that helps. :)