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proview

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  1. Call reviews.

    proview replied to proview's topic in Telephone Triage
    Hi, You say that scores need to be 92% or more, but what is being measured? How often are the audits done and who does them? Do you review your own calls or a colleagues?

  2. Call reviews.

    proview replied to proview's topic in Telephone Triage
    What do your new assessment tools cover ? Who carries out the quarterly assessment, is it a supervisor and do nurses review their own calls to assess their progress.Is it done randomly? How do you measure patients satisfaction with the nurses triage?

  3. Call reviews.

    proview posted a topic in Telephone Triage
    Hi, I'm interested to know whether anyone has done any research into how nurses feel about having Call reviews and if they feel that it helps them to improve their practice. Any ideas or views?

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