studenttill12

I work in a hospital and we just got a new manager for my floor. She came in saying that she wanted to improve what we are doing, but that does not seem to be the case. She is telling us to convince patients to do what they don't want to do, and then when we don't make the patients do that she yells at us and tells us we are not doing our job correctly. On more than one occasion she has screamed at one of us in front of all of the staff and patients. Our response to her is the patients have the right to refuse, or so we thought. We don't know what to do we have gone to her boss and the are just turning a blind eye at the moment. HELP!!